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Data privacy policy

Thank you for your interest in our company. Data protection is particularly important for the specialist practice of gynaecological endocrinology and reproductive medicine of H.-J. Graeber Kinderwunschzentrum Karlsruhe.

The processing of personal data, such as name, address, e-mail address or telephone number, always takes place in accordance with the General Data Protection Regulation and in accordance with the professional regulations and country-specific data protection regulations applicable to medical practices. With this data protection declaration we would like to inform you about the type, scope and purpose of the personal data collected, used and processed by us and to inform you about your rights.

We have taken numerous technical and organisational steps to ensure that the personal data processed through this website are protected to the maximum extent possible. Nevertheless, Internet-based data transmissions can have security gaps, so that absolute protection cannot be guaranteed.

1. Name and address of the controller

The controller as defined in the General Data Protection Regulation is

H.-J. Graeber
Specialist practice for gynaecological endocrinology and reproductive medicine Kinderwunschzentrum Karlsruhe
Waldstraße 2, 76133 Karlsruhe, Germany
Phone: (+49) 721 – 82 46 700
E-mail: info@ivf-programm.de

2. Data Protection Officer

We have appointed a data protection officer. The data protection officer of the data controller is Dr. rer. nat. Frank Tetens. Any data subject can contact our company’s data protection officer directly at any time with any queries or suggestions regarding data protection. Please feel free to contact him via:

E-mail: labor@kinderwunschzentrum-karlsruhe.de

3. Recipients / Categories of recipients

We do not operate the web server on which our website runs ourselves but through the company:

Host Europe GmbH
Hansestr. 111
51149 Cologne, Germany

Due to technical circumstances, it cannot be excluded that employees of this web hoster, for example, access the data.

Furthermore, the company tac office marketing, which designs and programs this website, also has access to the web server and, if necessary, to the data stored by you. In order to prevent these companies from accessing your data in an unauthorised manner, we have taken the necessary measures to preclude any illegal access.

In addition, we use tools provided by third parties (e.g., Google) who also collect and process personal data accordingly. This is described as follows:

4. Third-party analysis tools, plug-ins and tools

Cookies / Google-AdWords / Google Maps / MATOMO

4.1 Use of cookies

This website uses cookies. Cookies are text files which are stored on a computer system via an Internet browser.

Many cookies contain a so-called cookie ID. A cookie ID is a unique identifier of the cookie. It consists of a character string through which Internet pages and servers can be assigned to the specific Internet browser in which the cookie was stored. This enables the visited Internet pages and servers to distinguish the individual browser of the data subject from other Internet browsers that contain other cookies. A specific Internet browser can be recognised and identified by its unique cookie ID.

The use of cookies enables us to provide users of this website with more user-friendly services that would be rendered impossible without cookies.

Cookies help to optimise the data and offers provided on this specifically for the user’s needs. Cookies enable us to recognise our website users in order to facilitate the usage of this website. The website user that uses cookies, e.g. does not have to enter access data each time the website is accessed, because this is taken over by the website, and the cookie is thus stored on the user’s computer system.

The data subject may, at any time, prevent the setting of cookies through our website by means of a corresponding setting of the Internet browser used, and may thus permanently deny the setting of cookies. Furthermore, cookies that have already been set can be deleted at any time via an Internet browser or other software programs. This is possible in all popular Internet browsers. Please note that if you disable cookies, you may be unable to use all the features of this website properly.

4.2 Use and application of Google AdWords

The data controller has integrated Google AdWords on this website. Google AdWords is an Internet advertising service that allows advertisers to place ads in both Google’s search engine results and the Google Advertising Network. Google AdWords allows an advertiser to pre-define certain keywords to display an ad in Google’s search engine results only when the user uses the search engine to retrieve a keyword-relevant search result. On the Google Network, ads are distributed to the relevant websites using an automatic algorithm and using the previously defined keywords.

The operator of Google AdWords services is Google Inc, 1600 Amphitheatre Pkwy, Mountain View, CA 94043-1351, USA.

The purpose of Google AdWords is to advertise our website by displaying interest-related advertising on the websites of third parties and in the search engine results of the Google search engine and by displaying third-party advertising on this website.

If a data subject reaches our website via a Google ad, a so-called conversion cookie is stored on the information technology system of the data subject by Google. The term ‘cookie’ has already been defined elsewhere in this document. These so-called ‘conversion cookies’ cease to be active after 30 days and are not used to identify you personally. If the cookie has not yet expired, the conversion cookie is used to determine whether certain sub-pages, such as the shopping basket of an online shop system, have been called up on this website. The conversion cookie enables both us and Google to track whether a person who has accessed our website via an AdWords ad has generated revenue, i.e. has completed or cancelled a purchase of goods.

The data and information collected through the use of the conversion cookie is used by Google to generate visit statistics for our website. We use these visit statistics to determine the total number of users who have been referred to us via AdWords ads, i.e. to determine the success or failure of the respective AdWords ad and to optimise our AdWords ads for the future. Neither our company nor other Google AdWords advertisers receive information from Google that could identify a data subject.

The conversion cookie is used to store personal information, such as the websites visited by the data subject. Personal data, including the IP address of the Internet connection used by the data subject, is therefore transferred to Google in the United States of America each time he or she visits this Internet page. The personal data is stored by Google in the United States of America. Google may disclose the personal data collected through the technical process to third parties.

The data subject may, at any time, prevent the setting of cookies through our website by means of a corresponding setting of the Internet browser used, and may thus permanently deny the setting of cookies. Such a setting of the Internet browser used would also prevent Google from setting a conversion cookie on the information technology system of the data subject. In addition, a cookie already set by Google AdWords can be deleted at any time via the Internet browser or other software programs.

Furthermore, the data subject has the possibility to object to interest-based advertising by Google. To do this, the data subject must access the www.google.de/settings/ads link from each of the Internet browsers they use and configure the required settings there.

Further information and Google’s current privacy policy can be found at https://www.google.de/intl/de/policies/privacy/

4.3 Usage and application of Google Maps

This website uses the Google Maps map service via an API. The provider is Google Inc. 1600 Amphitheatre Parkway Mountain View, CA 94043, USA. It is necessary to save your IP address to be able to use the Google Maps features. This information is generally transmitted to a Google server in the USA and stored there. The provider of this website has no influence on the data transfer.

The use of Google Maps is in the interest of making our website appealing and to facilitate the location of places specified by us on the website. For further information on the handling of personal data, refer to the Google’s Privacy Policy at https://www.google.de/intl/de/policies/privacy

4.4 Use of the MATOMO analysis tool

Our website uses Matomo, a so-called web analysis service. Matomo uses so-called ‘cookies’, text files which are stored on your computer and which allow an analysis of your use of the website by us. For this purpose, the usage information generated by the cookie (including your truncated IP address) is transmitted to our server and stored for usage analysis purposes, which in turn serves to optimise this website. Your IP address is immediately made anonymous to prevent you from being identified as the user. The information generated by the cookies about your use of this website will not be passed on to third parties. You can prevent the use of cookies by adjusting your browser software accordingly. However, it is possible that in such a case you may not be able to fully utilise all features of this website.

If you do not agree to the storage and evaluation of this data obtained from your visit, then you can object to the subsequent storage and usage of the data at any time by a mouse click. In this case, an opt-out cookie is stored in your browser, which means that Matomo does not collect any session data. Caution: If you delete your cookies, the opt-out cookie will also be deleted and you may have to enable it again.

Disabling complete! Your visits to this website are no longer recorded by the Web analysis.

Please note that the Matomo disabling cookie of this website will also be deleted if you remove the cookies stored in your browser. In addition, if you are using a different computer or Web browser, you must repeat the disabling procedure.

Your visit to this website is currently not being recorded by the Matomo Web analytics. Click here to get your visit recorded.

5. Collection of general data and other information

The website of the specialist practice for gynaecological endocrinology and reproductive medicine of H.-J. Graeber Kinderwunschzentrum Karlsruhe , Dr. D. Plathow collects a range of general data about each visit. The general data and other information are stored in the server’s log files The following can be recorded

(1)   browser types and versions used,
(2)   the operating system used by the accessing system,
(3)   the website from which an accessing system reaches this website (so-called referrer),
(4)   the sub-websites, which are accessed via an accessing system on this website,
(5)   the date and time of access to the website,
(6)   an Internet Protocol (IP) address,
(7)   the Internet service provider of the accessing system and
(8)   other similar data and information used for security purposes in the event of attacks on our company’s information technology systems.

When we use this general data and other information, we do not draw any conclusions about data subjects. Rather, this information is required

(1)   to deliver the content of our website correctly,
(2)   to optimise the content of this website as well as its advertising,
(3)   to ensure the long-term functionality of our information technology systems and the technology of this website, and
(4)   to provide law enforcement authorities with the information necessary for the law enforcement in the event of a cyber attack.

We therefore anonymously analyse the collected data and information statistically, with the aim of increasing the data protection and data security of our enterprise, and to ensure an optimal level of protection for the personal data we process. The anonymous data of the server log files are stored separately from all personal data provided by a data subject.

6. Routine erasure and blocking of personal data

We process and store your personal data only for the time period necessary to achieve the storage purpose and to the extent that this is permitted by the pertinent laws or regulations.

If the storage purpose is not applicable, the personal data are routinely blocked or erased in accordance with statutory provisions.

7. Your rights vis-a-vis our company

a)   Right to confirmation and information

Pursuant to Art. 15 GDPR, you are entitled to obtain from the controller confirmation as to whether or not your personal data are being processed, and, where that is the case, access to the personal data and the following information:

c)   Right to rectification
Pursuant to Art. 16 GDPR, you are entitled to demand that you personal data be rectified. Taking into account the purposes of the processing, you are entitled to have incomplete personal data completed, also by means of providing a supplementary statement.

d)   Right to erasure (right to be forgotten)
Pursuant to Article 17 of the GDPR, you are entitled to have your personal data be erased without undue delay, unless the statutory exceptions apply.

e)   Right to restriction of processing
You are entitled to request that the processing of your personal data be restricted if the conditions set out in Art. 18 GDPR are met.

f)   Right to data portability
You are entitled to obtain the personal data that you provided to us, in a structured, commonly used and machine-readable format You are entitled to transmit this data to another person in charge without our interference, provided that the requirements of Art. 20 GDPR are met.

g)   Right to object
You are entitled to object at any time to the processing of personal data concerning you pursuant to Art. 21 GDPR for reasons arising from your particular situation.

i)   Right to withdraw data protection consent
You are entitled to revoke your consent to the processing of personal data at any time in accordance with Art. 7 (3) GDPR.

If you wish to exercise your rights, please contact us:

H.-J. Graeber
Specialist practice for gynaecological endocrinology and reproductive medicine Kinderwunschzentrum Karlsruhe Waldstraße 2, 76133 Karlsruhe, Germany
Phone: (+49) 721 – 82 46 700
E-mail: info@ivf-programm.de

8. Right of appeal to the supervisory authority

Furthermore, pursuant to Art. 77 GDPR, you are entitled to lodge a complaint with a supervisory authority. To do this, please contact the State Commissioner for Data Protection and Freedom of Information of Baden-Wuerttemberg

Königstrasse 10 a, 70173 Stuttgart
Phone: 0711/615541-0 FAX: 0711/615541-15 E-Mail: poststelle@lfdi.bwl.de

9. Legal basis for the processing

Your personal data is processed on the basis of your voluntary declaration and on the basis of your consent to data processing in accordance with Art. 6 (1) (a) GDPR.

10. Do you have any further queries?

If you have any queries, please do not hesitate to contact our company’s data protection officer: E-mail: labor@kinderwunschzentrum-karlsruhe.de

Last updated: May 2018

We reserve the right to adapt this Privacy Policy if necessary.

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